OUR COMMITMENT TO YOU
At Sōleia Surf Camp Bali, your privacy is extremely important to us. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as in our Terms and Conditions.
PRIVACY POLICY
Welcome to the Sōleia Surf Camp Bali Privacy Policy. Thank you for taking the time to read it.
The terms “we,” “us,” and “our” refer to Sōleia Surf Camp Bali, a premier surf and travel brand based in Bali, Indonesia, offering curated surf experiences and accommodations under the brand name “Sōleia Surf Camp Bali.” The terms “you” and “your” refer to the customer using our services, booking a reservation through us, or otherwise engaging with our offerings.
This policy outlines the information we collect from you and how we use it.
Additionally, this website and its booking system are developed, powered, and supported by Classcruiser Limited, which provides technical and sales support for Sōleia Surf Camp Bali.
EFFECTIVE DATE: July 2024
DEFINITIONS
Personal Data
Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
Cookies & Session Storage
Small pieces of data stored on a user's device.
Data Controller
A person or entity determining the purposes and means of processing personal data. For this Privacy Policy, Sōleia Surf Camp Bali is the Data Controller of your data.
Data Processor (or Service Providers)
Any entity processing data on behalf of the Data Controller. Classcruiser Limited is a key Data Processor, providing technical services for our website, booking systems, and sales support.
Data Subject
The individual who is the subject of Personal Data.
User
The individual using our Service, corresponding to the Data Subject.
INFORMATION COLLECTION AND USE
Personal Data
We only collect personal information necessary to operate our services. Data collected may include, but is not limited to:
Email address
First name and last name
Phone number
Address (state, province, ZIP/postal code, city)
Cookies and Usage Data
We may also use anonymized data for reports on spending and purchasing habits.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze user behavior, improve our services, and enable functionality such as personalized experiences and remarketing campaigns. Cookies used include:
Preference Cookies: To remember your settings.
Session Cookies: To operate our Service.
You can configure your browser to refuse cookies, though this may impact functionality.
Usage Data
We may collect data about how the Service is accessed and used, including:
IP addresses
Browser type and version
Visited pages
Time and date of visits
Time spent on pages
Other diagnostic data
Google Analytics
Our website uses Google Analytics to track usage patterns. Google may use cookies (e.g., the DoubleClick cookie) for remarketing campaigns. For details on Google’s data handling, visit Google’s Policies.
DATA USAGE
Sōleia Surf Camp Bali and Classcruiser Limited use collected data for:
Providing and maintaining our services
Offering customer support
Improving user experience
Detecting and resolving technical issues
Conducting remarketing campaigns (via Google Analytics)
By using our website, you consent to this data usage.
DATA RETENTION AND TRANSFER
We retain Personal Data only as long as necessary to provide services or comply with legal obligations. Data may be transferred to countries with different data protection laws, but Sōleia Surf Camp Bali ensures appropriate safeguards.
INFORMATION PROTECTION AND SECURITY
We employ industry-standard measures (encryption, firewalls, restricted access) to protect your data. Payments are processed via secure third-party providers; we do not store payment details.
YOUR RIGHTS
You have the right to:
Access your personal data
Correct inaccuracies
Request deletion
Withdraw consent
For requests, contact: dropin@soleiasurf.com
LEGAL REQUIREMENTS
We may disclose Personal Data if required by law or to:
Protect Sōleia Surf Camp Bali’s rights and property
Prevent misconduct related to our services
Ensure user and public safety
BUSINESS ACQUISITIONS & MERGERS
In case of a merger, acquisition, or asset sale, Personal Data may be transferred. We will notify you before any new privacy policy applies.
CHANGES TO THIS PRIVACY POLICY
We may update this policy periodically. The latest version will always be available on our website.
Contact Information
For privacy inquiries, email: dropin@soleiasurf.com
Last Updated: July 2025
