Welcome to Sōleïa Surf
Welcome to Sōleïa Surf. We're delighted to welcome you to our immersive surf experience in the heart of Bali. These Terms and Conditions govern your participation in our surf camps, accommodations, and related services. By booking with us, you agree to abide by these terms. Please read carefully to ensure a smooth and enjoyable stay.
1. Booking and Payment
Your booking is made with Soleia Surf Holidays Indo Group Limited, a Hong Kong based company, operating under the commercial name Sōleïa Surf. Your holiday in Indonesia will be handled by PT Bali Ombak Biru, an Indonesian registered company, which runs all operations regarding your stay.
a) Reservation Confirmation
A non-refundable deposit or full payment, as specified during booking, is required to secure your reservation. Confirmation occurs upon receipt of payment.
b) Payment Deadline for Surf Academy
Full payment is due no later than 30 days prior to arrival.
c) Payment Methods
We accept credit/debit cards, bank transfers, or other methods listed on www.soleiasurf.com or provided by our team.
d) Additional Charges
Costs for transportation, equipment rentals, or optional activities will be communicated before arrival or at check-in and must be settled accordingly.
e) Price Variations
Prices may fluctuate due to exchange rates.
f) Fees
A 5% processing fee applies to credit card payments; bank transfer fees may apply per your bank's policy.
2. Payment Terms & Non-Payment Policy
The following payment terms apply when a booking is made.
The following payment terms apply when a booking is made.
2.1 Surf Holidays, Surf Progression & Surf Retreats
- Full payment is required within 24 hours of the initial booking offer to secure the spot.
- A 24-hour free cancellation window applies from the moment of booking.
2.2 Surf Academy
- A 25% non-refundable deposit is required to secure your spot.
- Full payment is due no later than 30 days before arrival.
2.3 Payment Grace Period
Sōleïa Surf allows a reasonable grace period of up to 5 business days from the booking date to accommodate bank transfer processing times. Beyond this period, the payment deadlines in sections 2.1 and 2.2 apply strictly.
2.4 Non-Payment & Cancellation by Sōleïa Surf
If full payment is not received by the applicable deadline, the following procedure applies:
- Sōleïa Surf will issue a written payment reminder via email and/or WhatsApp.
- If payment is not received within 48 hours of that reminder, Sōleïa Surf reserves the right to cancel the reservation without further notice.
- Upon cancellation for non-payment, any deposit or partial payment already made is non-refundable.
- Sōleïa Surf reserves the right to reallocate the spot to another guest immediately upon cancellation.
Non-payment does not automatically cancel a booking, but failure to respond to payment reminders within 48 hours constitutes acceptance of cancellation on the guest's part.
Please note: the financial obligation for the full booking amount may still apply in accordance with the cancellation policy (Section 3) if the spot has not been reallocated to another guest.
Sōleïa Surf reserves the right to pursue any outstanding amounts through our international debt collection agency. All forthcoming costs are forwarded and calculated accordingly.
3. Cancellation Policy
3.1 General Conditions for Cancellation
- All cancellations must be submitted to Sōleïa Surf in writing (email or WhatsApp). A cancellation takes effect on the date Sōleïa Surf receives written notice.
- Free cancellation is available within 24 hours of booking, across all packages.
- Beyond the 24-hour window, cancellations are accepted only for serious reasons: medical conditions, natural disasters, acts of terror, unforeseen travel changes imposed by governments, or a death in the immediate family, and must be supported by valid proof, such as a signed medical note from a licensed practitioner.
- A change of plans or missed/cancelled flights is not a valid reason for cancellation.
- Subject to the conditions above, guests may choose between a refund (Section 3.2) or a reschedule (Section 3.3).
3.2 Refund Policy
Refund schedule based on time before check-in:
- More than 90 days: 75% refund
- Between 90 and 30 days: 50% refund
- Between 30 and 14 days: 25% refund
- Less than 14 days: No refund
Surf Retreat bookings are final and are not eligible for any refund beyond 24 hours after booking.
Approved refunds are processed per Section 4, including the applicable processing fee.
3.3 Reschedule Policy
Rescheduling is available only at Sōleïa Surf's discretion, subject to availability. A reschedule fee of up to IDR 10,000,000 per person may apply, as determined by Sōleïa Surf.
3.4 Guest Substitution
If you are unable to attend, you may nominate a replacement participant to take your place, subject to Sōleïa Surf's approval and the replacement guest meeting the eligibility requirements set out in Section 9. An administrative fee of IDR 1,000,000 per substitution applies, in addition to any difference in package price or dates. Requests must be submitted in writing at least 7 days before arrival. Custom-shaped surfboards and other non-transferable add-ons booked prior to arrival cannot be reassigned to a substitute guest.
4. Refunds
Refunds, if applicable, will be processed within 14 business days based on the cancellation charges outlined in Section 3. A processing fee of 5% of the refunded amount applies to all approved refunds or vouchers issued under this policy, capped at a maximum of IDR 1,000,000, and will be deducted from the refunded amount.
Sōleïa Surf is not able to give refunds outside of the conditions described in Section 3. Every guest is responsible for arranging their own travel and cancellation insurance to cover potential losses.
5. Modification of Reservations (Date Changes)
Requests to change your arrival or departure dates without cancelling your booking outright are treated as a reservation modification, not a cancellation, and should be communicated to Sōleïa Surf in writing as early as possible. All date changes follow the Reschedule Policy set out in Section 3.3.
All modifications are subject to availability, and any difference in rates between the original and new dates is payable by the guest.
6. Force Majeure
Unforeseen events such as natural disasters, political unrest, pandemics, or government-imposed travel restrictions may result in the waiving or modification of cancellation policies. Each case will be assessed individually.
7. Covid / Pandemic / War
This section applies when bookings are made during an ongoing war or pandemic, when there is already awareness of the situation.
- Sōleïa Surf will only offer a war or pandemic-related voucher, valid for a maximum of 2 years. Non-pandemic vouchers are valid for 1 year.
- Reschedules or vouchers are only provided when Sōleïa Surf must cancel or postpone due to force majeure circumstances (e.g. closed borders preventing guests from entering, closure of the surf house).
- All other reasons not on Sōleïa Surf's side — including cancelled flights, positive tests, or personal decisions — are not eligible for reschedules or refunds.
- Cancellation of direct flights when transits are available with open borders does not qualify for refunds or reschedules.
- Guests are expected to hold appropriate travel and cancellation insurance when booking during a war or pandemic.
8. Nyepi Day (Bali Day of Silence)
Nyepi, the Balinese Day of Silence, is a public holiday observed annually in Bali (typically falling in March). On Nyepi, no guest is permitted to leave the Sōleïa Surf premises, no surf sessions or coaching will take place, and local restrictions on light and sound apply to all persons on the island, in accordance with Indonesian law. Sōleïa Surf will provide a special on-site schedule for guests staying with us on this day. Nyepi does not entitle guests to a refund, credit, or extension of their stay.
9. Eligibility & Minors Policy
a) Minimum Age
Participants must be at least 18 years old to book and travel independently with Sōleïa Surf.
b) Minors Under 16
Guests under the age of 16 must be accompanied at all times by a parent or legal guardian for the full duration of their stay and participation in any Sōleïa Surf activity.
c) Minors Aged 16–17
Guests aged 16 or 17 may participate without a parent or legal guardian physically present, provided Sōleïa Surf has received a signed parental or guardian consent and liability waiver prior to arrival, confirming that the parent or guardian accepts full responsibility for the minor and acknowledges that Sōleïa Surf is not liable for any injury, loss, or damage arising from the minor's participation.
d) False Declarations
Sōleïa Surf reserves the right to refuse participation, without refund, to any guest who has misrepresented their age or eligibility.
10. Participation and Safety
a) Health and Fitness
Surfing is physically demanding. Please confirm your fitness level before booking; consult a doctor if needed.
b) Skill Level and Lessons
We cater to all levels. Please accurately assess your skills and select the right package. We may adjust upon arrival for safety.
c) Safety Guidelines
Follow all staff instructions on surf etiquette, equipment use, and water safety at all times.
11. Liability
a) Personal Belongings
Sōleïa Surf is not liable for lost, stolen, or damaged personal items. Use safety deposit boxes where available.
b) Surfing and Activities
Risks are inherent in surfing and water activities. We take all reasonable safety measures but are not liable for accidents or losses sustained during activities.
c) Third-Party Services
Sōleïa Surf works with local partners, including PT Bali Ombak Biru and other accommodation, transport, and activity providers, to deliver your holiday. Sōleïa Surf is not liable for any act, omission, loss, damage, cost, delay, or injury caused by a third-party service provider, whether or not that provider was arranged by Sōleïa Surf.
d) Guest Non-Compliance
Sōleïa Surf is not liable for any loss, damage, cost, or delay arising from a guest's failure to comply with safety guidelines, staff instructions, or any other obligation communicated by Sōleïa Surf.
e) Travel Documentation
Each guest is solely responsible for holding all valid travel documentation required for their trip, including passports, visas, and health certificates. Sōleïa Surf is not liable for any loss or cost arising from a guest's failure to hold the required documentation.
f) Limitation of Liability
Except where liability cannot be excluded under applicable law, Sōleïa Surf's total liability to any guest for loss or damage not involving personal injury is limited to three (3) times the total price paid for that guest's package.
12. Surfboard Rental & Insurance
- You are liable for damage or loss to rented equipment during use, whether insured or not.
- Staff will evaluate any damage and charge repair costs or replacement value accordingly.
- Optional equipment insurance is available at IDR 150,000 per day, capped at a maximum of IDR 2,000,000 per guest per calendar month, and covers accidental damage during normal use.
- Insurance excludes intentional damage, loss, theft, or negligence.
- Use all equipment responsibly and within your skill level.
- Sōleïa Surf is not liable for personal injuries during equipment use, insured or not.
13. Surf Coaching Group Size
To preserve the quality and safety of our small-group coaching, Sōleïa Surf limits surf coaching sessions to a maximum of 2–3 guests per surf coach. Group composition may vary by session depending on skill level and availability.
14. Surf Training & Surf Guiding
Sōleïa Surf provides two distinct types of on-water coaching, calibrated to a guest's ability under the Sōleïa Surf Progression System (SSPS).
a) Surf Training
Sōleïa Surf guarantees surf training for surfers up to and including SSPS Level 4. Surf training includes: transportation to the surf spot, preparation and warm-up, a detailed explanation of the venue, an assisted warm-up, in-session advice and technical feedback, a debrief after the session, and guidance on what to work on for further progression.
b) Surf Guiding
For surfers at SSPS Level 5 and beyond, Sōleïa Surf guarantees surf guiding rather than structured training. Surf guiding includes: transportation to the surf spot, venue analysis and a general safety briefing, and minimal in-water guidance (positioning and wave selection).
c) Surf Training Beyond Level 5
Structured surf training beyond SSPS Level 5 is not offered as standard and is only available at specific Surf Retreats, as advertised for that retreat.
d) Reference
The SSPS level definitions referenced in this section are set out in Sōleïa Surf's SSPS materials, available on request.
15. Changes and Modifications by Sōleïa Surf
We may adjust itineraries, lesson schedules, or surf spots due to weather or safety conditions. You will be notified promptly of any changes.
16. Package Inclusions
- A one-way airport transfer (either pick-up on arrival or drop-off on departure, not both) is included for stays of 7 nights or more.
- Yoga sessions, family dinners, and BBQs are included on specific days (limited availability for stays under 7 nights).
Not Included
- Boat transfers to outer reefs (IDR 100,000–250,000 per person).
- Entrance fees to beaches or surf spots.
17. Accommodation
Sōleïa Surf offers both shared and gender-specific shared accommodation. Unless a room is specifically booked or indicated as gender-specific, shared rooms are not gender-specific and may include both male and female occupants. A private room is also available, subject to a single-use surcharge.
18. Travel Insurance
All guests booking with Sōleïa Surf must hold full travel and cancellation insurance prior to arrival.
Sōleïa Surf accepts no responsibility for loss, theft, or damage to persons or property during their stay.
We will not issue refunds caused by: visa refusal, entry refusal, flight cancellations, war, acts of God, injuries, or deaths of family members, relatives, or friends. In some cases a reschedule may be offered under specific conditions. We expect guests to have adequate cancellation insurance to protect against unforeseen events beyond Sōleïa Surf's control.
19. Data Usage & Marketing Consent
Guests may be photographed or filmed during activities. By booking with Sōleïa Surf, you consent to the use of such content for marketing purposes on Instagram, Facebook, and other platforms.
20. Website Cookies & Analytics
soleiasurf.com uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies — text files stored on your device — to help us analyze how visitors use our website. Information generated by these cookies is transmitted to and stored on Google's servers, including servers located in the United States, and is used on our behalf to evaluate website usage and compile activity reports.
IP anonymization is enabled for Google Analytics on our website. Within the European Union and the European Economic Area, your IP address is shortened before being transmitted to Google's servers; only in exceptional cases is the full IP address transmitted and shortened afterward. The IP address transmitted by your browser through Google Analytics is not combined with other data held by Google.
Our website may also use Google Analytics advertising features, including third-party cookies, to support interest-based advertising and remarketing — showing our ads to visitors on other websites after they have visited soleiasurf.com.
You can prevent cookies from being stored by adjusting your browser settings, though this may limit some website functionality. You can also opt out of Google Analytics tracking using Google's browser add-on (available at tools.google.com/dlpage/gaoptout) and manage your ad personalization settings directly through Google (policies.google.com/technologies/ads).
Contact Us
For any queries, please contact us:
- Email: dropin@soleiasurf.com
- Phone/WhatsApp: +62 813-5352-229
- Website: www.soleiasurf.com
- Address: Jalan Raya Semat Gang Bekul 8, Berawa-Canggu, Kec. Kuta Utara, Badung, Bali 80361
Disclaimer: Due to compliancy to regulatory stipulations all currencies displayed are in IDR ( Indonesian Rupiah )
